Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
7.8/10
Very good
Rooms
7.3
Location
9.0
Service
8.5
Dining
7.3
Guest reviews
7.8/10
based on 5 reviews
8.4
8.4/10 based on 3248 reviews
Sidney
United States,
May
2024
7.4/10
My stay at the hotel was quite pleasant overall. The rooms had a nice interior design with dark colors, but they tended to get warm despite adjusting the thermostat. However, the room I stayed in didn't match the photos provided, and there was only one folding luggage rack available.
Rooms
7.0
The rooms had a quality interior decoration with dark colors, but they got warm even with the temperature set low. The room mismatched the photos and had limited amenities.
Service
7.0
The service provided was a bit disappointing as essentials like milk for the coffee machine were missing. However, the staff members were very helpful and friendly overall, making the experience better.
Location
8.0
The hotel's location was nice and close to the heart of the city, making it easy to access good restaurants and city center attractions. Despite being centrally located, there were limited TV channel options.
Dining
8.0
The dining experience was good, offering options like scrambled eggs or pancakes to order. The breakfast served was satisfactory, with a variety of breads and fruits available.
Facilities
7.0
The hotel provided basic facilities, nothing too extraordinary, but satisfactory for a comfortable stay.
Dennis
United Kingdom,
August
2023
8.6/10
I had a wonderful stay at the hotel. The rooms were great, clean, and the bed was really comfortable, offering a nice view of the streets of Vienna. However, the room was a bit small and dark. The service was excellent, with helpful and attentive staff always willing to assist. The location was perfect, central, and within walking distance to many attractions. The dining experience was good, but a bit expensive for what was offered. Overall, a pleasant experience.
Rooms
8.0
The rooms were great, clean, and the bed really comfortable. The view from the rounded polstered windows was lovely.
Service
9.0
The service was excellent, with helpful and attentive staff always ready to assist.
Location
10.0
The location was perfect, very central, and close to the main shopping area and attractions.
Dining
7.0
The dining had a good variety of options with delicious danish, meats, cheeses, and breads but was a bit pricey.
Facilities
The hotel offered all the essential facilities needed for a comfortable stay.
Liz
United States,
June
2023
8.4/10
I found the hotel to be cozy and charming with its modern style and unique windows. While the rooms were a bit darker and smaller than expected from the photos, the overall warmth of the space was inviting. The service was top-notch, especially with the thoughtful addition of a topper for extra comfort. The location couldn't have been better, being right in the center near all the attractions. However, the dining options were a bit overpriced for what was offered.
Rooms
8.0
The room with a folding screen was warm and very pretty with the modern style of the building.
Service
9.0
The service was really helpful, friendly, and courteous, with added touches like a topper for more firmness and comfort.
Location
10.0
The exceptional location, just next to Saint Stephen's Cathedral, makes the stay worthwhile with comfy rooms and easy access to attractions.
Dining
7.0
In the evening, the dining options were across the street, but a bit overpriced for the choices available.
Facilities
8.0
The facilities were adequate and satisfactory for a comfortable stay.
Margaret
United Kingdom,
June
2023
7.6/10
The hotel offers a stunning room with complimentary coffee, tea, and biscuits, possibly one of the nicest I've experienced. However, the room was small, outdated, stuffy due to a non-functional air conditioner, and noisy outside. It was a bit darker and older than expected from the photos.
Rooms
6.0
The room with free coffee, tea, and biscuits was incredible, but small, cramped, and outdated. The air conditioning didn't work well, making it stuffy, and the noise from outside was disruptive.
Service
9.0
The service was amazing: courteous, friendly, and extremely helpful, always responsive to guest needs.
Location
8.0
The location is good, right in the center of Vienna, offering a fantastic view from the hotel situated on the first floor of the sister hotel across the street.
Dining
7.0
Dining in the hotel was good, with a variety of options and open convenience hours from 7 am to 11 pm.
Facilities
8.0
The hotel facilities were excellent and equipped with various amenities for a comfortable stay.